Our phones are answered 24 hours a day. The questions that come in are remarkably consistent the same concerns, the same uncertainties, the same things UK Muslims are trying to work out before they commit to booking.
I have been answering these questions for over 10 years. Here are the ones that come up every single day.
How Do I Know the Agency Is Genuine?
This is always the first real question, even when it is phrased differently.
Go to atol.org.uk. Enter the agency name or licence number. Confirm it is listed and currently valid.
ATOL Air Travel Organiser's Licence is a UK government protection scheme. Every UK agency selling flight-inclusive packages must hold it by law. If they fail before your trip, your money is refunded. If they fail while you are in Saudi Arabia, you get home at no extra cost.
Without it no protection. None.
Hajj and Umrah Experts holds ATOL licence 11375. Verify at atol.org.uk. It takes 30 seconds and it is the most important 30 seconds in your booking process.
What Is Actually Included?
This question catches many pilgrims off guard — because all-inclusive does not always mean what it sounds like.
A genuinely complete Umrah package includes exactly five elements. Ask any agency to confirm all five in writing before you pay a deposit.
Return flights both directions, named airline, your specific UK departure airport.
Saudi Umrah visa included in the price. Not added at checkout. Our fee is
£49 per person with a 100% success rate.
Hotel in Makkah specific hotel named and confirmed before deposit.
Hotel in Madinah specific hotel named and confirmed.
Ground transportation airport transfers in both Saudi cities and the journey between Makkah and Madinah.
All five in writing before any payment. Not after.
Does It Matter Which Hotel We Choose?
More than almost anything else about the package.
In Makkah you visit Masjid Al Haram many times every day. Five prayers plus Tawaf and personal worship — typically 6 to 10 visits daily. Every visit is a round trip from your hotel.
From a hotel 20 minutes away: 40-minute round trips, multiplied across 8 visits daily for 10 nights = over 50 hours of walking.
From a hotel 5 minutes away: 10-minute round trips. The Haram is immediately accessible.
Always ask: what is the specific hotel name and how many minutes on foot from the nearest Haram entrance?
Silver 3-Star 10-15 Minutes from Haram
Most affordable complete option. Clean, functional, all five inclusions, ATOL protected. Best for healthy adults and budget-conscious families.
Gold 4-Star 5-7 Minutes from Haram
Breakfast included. Larger rooms. Our most popular tier for UK families. The proximity makes multiple daily Haram visits practically manageable especially for families with children and pilgrims with elderly relatives.
Platinum 5-Star 2-3 Minutes from Haram
Swissotel Makkah, Pullman Zamzam, Al Marwa Rayhaan. Direct adjacent to the Haram. Some rooms with Kaaba views. For elderly pilgrims, families with very young children, and pilgrims for whom maximum Haram time is the priority.
When Is the Best Time to Go?
October Best Overall for Flexible Pilgrims
28-34 degrees. Smaller crowds. Most competitive pricing of the year. Experienced pilgrims choose October consistently. Most people only discover it after going in summer first.
February Half-Term Best for Families
18-22 degrees. The most comfortable Saudi weather of any school holiday window. A 7-night package fits the one-week break.
Ramadan Most Spiritual
The Prophet described Umrah in Ramadan as equivalent in reward to Hajj. The Haram alive around the clock. Tarawih every night. Iftar at the mosque. The extraordinary last 10 nights.
Book Ramadan now. Hotel allocations fill months before it begins. Every year.
December — School Christmas Holidays
20-24 degrees. Two-week window. Comfortable for children. Book by July.
Summer July-August — Longest Window
40-45 degrees. Requires planning. Structure Haram visits for Fajr and post-Maghrib. Gold or Platinum strongly recommended.
Do We Have to Fly From London?
No and this surprises more people than it should.
Manchester Airport has direct Saudia flights to Jeddah. Non-stop. 7-8 hours. Best for Greater Manchester, Lancashire, Yorkshire.
Birmingham Airport 20-30 minutes from most Midlands Muslim areas. Connecting via Dubai and Doha.
Leeds Bradford Airport West Yorkshire. Bradford, Leeds, Huddersfield.
London Heathrow most frequent direct flights. Best for London and South East.
We offer packages from all four cities.
Our Beat Any Quote Guarantee
Genuine ATOL-protected all-inclusive Umrah package from any UK agency at a lower price?
Call 0203 475 4003. We beat it. Same tier. Same city. Same duration. All five inclusions. ATOL protected.
24 hours a day.
May Allah make every Umrah in 2026 easy, accepted, and transformative. Ameen.
Frequently Asked Questions
How long does visa processing take?
5-10 working days. We handle the complete process. Documents needed: valid passport (6 months validity), meningitis MenACWY certificate from GP, photo.
Can elderly parents travel?
Yes. Platinum tier is strongly recommended for elderly pilgrims 2-3 minutes from Haram means full prayer attendance is practically achievable.
Do you offer group packages?
Yes. Extended families and community groups from all UK departure cities. Contact us directly.
Are prices higher closer to travel date?
Generally yes. Especially for Ramadan. Earlier booking secures better options at better prices.
Is wheelchair support available?
Yes. Complimentary at no extra charge. Let us know when enquiring.